Returns & Delivery

Returns & Exchanges

Due to the nature of our merchandise we are unable to accept returns. If there is a problem with your order, please contact us at for further instructions. 


By ordering through the Lily’s Vegan Kitchen website you accept and agree to our Terms & Delivery policy.


After ordering products, digital e-books, or other offerings from this website or social media accounts or via email, you will receive either a phone call and/or an email confirmation from us containing your order details (if you have provided your email address). Products will be shipped (or personally delivered) to your nominated address on the day selected.


If you are not present at your nominated address at the time of delivery, Lily’s Vegan Kitchen reserves the right to charge a $15 re-delivery fee for any failed delivery attempts.


Lily’s Vegan Kitchen delivers only in Canberra, and Queanbeyan, Australia.


If you wish to query a delivery please contact Lily’s Vegan Kitchen via email at

Meal Plans Delivery

If you have placed your once-off order and need to cancel it BEFORE the midnight Thursday cut off, please email us and we will refund your money in full. If however, it is AFTER midnight on Thursday unfortunately fresh produce will have already been ordered and purchased so we will not be able to refund your money.

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